Can I Call Facebook Customer Service
Technique 1: Utilizing Facebook Resources
1. Open the Facebook Help Center page. If you aren't currently logged into Facebook, you'll need click the Log In button in the leading right edge of the page to enter your Facebook email address as well as password.
2. Review the options toolbar. This is at the top of the screen, straight underneath the search bar-- you'll need to drag your mouse arrow over each choice to watch its subsections. Your choices include the following:
- Utilizing Facebook - This area of the Help Center covers fundamental Facebook performance, consisting of how-tos on friending, messaging, and account development.
- Handling Your Account - Covers things such as your login and also your profile setups.
- Privacy as well as Safety - Addresses account safety, unfriending individuals, as well as hacked/fake accounts.
- Policies and also Coverage - Covers fundamental coverage (abuse, spam, etc.) along with managing a deceases person's Facebook account and reporting hacked or fake accounts.
- You could likewise check out the "Questions You May Have" and "Popular Topics" areas on this page, considering that they cover common problems as well as problems.
3. Select a relevant section. For example, if you're having an issue with an impostor account, you 'd select the "Privacy and Safety" section and afterwards click Hacked and Fake Accounts.
4. Review extra options. In maintaining with the impostor account instance, you might click the "How do I report an account that's pretending to be me?" web link. Doing so will raise a series of actions that discuss how you can correct your circumstance.
- For example, Facebook suggests taking care of an impostor account by mosting likely to the account's account page, clicking ..., and also clicking Report, then complying with the on-screen instructions.
5. Utilize the search bar to expedite your procedure. To do this, simply click the search bar on top of the Help Center page - it will state something like "Hi (Your Name), how can we help?" - and also enter a couple of words related to your complaint. You need to see a number of ideas turn up in a drop-down menu below the search bar.
- For example, you might enter "impostor account", after that click the "How do I report an account for impersonation?" result.
- The search bar here just links to Facebook's pre-written short articles-- if you're searching for a solution to a particular issue not covered in the Help Center, skip in advance to the Area page.
6. Open the Ads Help Center page. If your business or page is having problems with advertisements, your inquiries are typically attended to in this area.
- To look into advertising and marketing, you'll wish to click Creating Ads or Managing Ads.
- For problems with marketing, you'll should click Troubleshooting Your Ads and then select an issue on the subsequent menu.
7. See the Facebook Community page. If you can not find your present trouble noted anywhere in the Help Center, your best choice is to try to find it in the community forums right here.
- You'll see a search bar at the top of this page-- you could seek out topics (e.g., disabled accounts) from here.
Method 2: Submitting a Grievance using the Bbb
1. Open up Facebook's Better Business Bureau page.
2. Scroll down and click Submit a Complaint. This is on the lower appropriate side of the web page next to the Submit a Review switch.
3. Click Click Here to File a Complaint. This is below the "I am looking to resolve a dispute with a business" heading on the left side of the page.
4. Submit the Qualification Questions kind. Below, you'll should click the "Yes" or "No" checkbox for every of the adhering to inquiries:
-Is this an employee/employer complaint?
-Is this a discrimination or civil rights complaint?
-Does your complaint allege a criminal act?
-Is this a business with a complaint for collections purposes with another business?
-Is this complaint in litigation?
-Is this complaint based solely on dissatisfaction with a price?
-Is this complaint about a purchase you wish you never made?
-Are solely seeking an apology from the business?
-Are you filing this complaint for BBB information only?
5. Click Proceed to Complaint Form. You can additionally click Clear & Start Over to start submitting the type once more.
6. Click Proceed. If you want to change the language of the list below types, you need to first click the "Select Language" bar in the top left corner of the screen then click your preferred language.
7. Fill in the grievance form. This will certainly differ from one person to another based on one's personal information as well as the nature of one's complaint, but make sure to be as detailed as possible when filling in this kind. You should include all the following:
-The problem you're encountering
-The steps you took to resolve the problem
-The issues you ran into while attempting to resolve the problem
-Any potential solutions and/or suggestions you can think of
8. Scroll down and click Submit Complaint.
9. Wait for an email to show up. Facebook operates on West Coastline time, so anticipate your e-mail to show up as necessary within three to five company days.
Approach 3: Submitting a Charm for a Handicapped Account
1. Open the Disabled Facebook Account page. If your account hasn't already been handicapped (or isn't really presently impaired), you won't have the ability to send an appeal.
2. Click the "submit an appeal" web link. This is towards all-time low of the page's paragraph beside the "If you think your account was disabled by mistake" line.
3. Type in your Facebook e-mail address. You could also make use of a phone number right here.
4. Type in your full name. See to it the name provided right here straight matches the name on your account.
5. Click Choose Files. You'll additionally have to submit a photo of an ID-- be it a chauffeur's certificate, a permit, or a passport photo.
- If you do not have an image of your ID offered, take one currently and send it to on your own using email so you can download it to your desktop computer.
6. Click on a file location. As an example, you may click Desktop right here.
7. Click your ID picture. This will publish it to the Facebook kind.
8. Kind details right into the "Additional Info" box. This is the space where you could warrant the awakening of your account. Think about consisting of information like the following:
-Why your account shouldn't have been deactivated
-Why you want your account to be reactivated
-Any other extenuating factors that might help your account be reactivated (for example, malicious interference with your account)
9. Click Send. Doing so will certainly send your kind to Facebook for review. Please note that you could not get a response for several days.
- If you do not get an action within a week, attempt resubmitting your type.
Method 4: Recuperating Your Password
1. Open up the Facebook website.
2. Click "Forgot Account?". This choice is beneath the "Password" field in the top right corner of your display.
3. Enter your name, email address, or contact number. Make certain you can access whichever platform you prefer to select.
4. Hit Enter.
5. Click Continue.
6. Examine your selected medium of interaction for a code. For instance, if you provided your contact number, you must obtain a message with a code.
- If you pick e-mail, examine your Spam folder.
7. Kind your code into the "Enter Code" field.
8. Click Continue.
9. Click Continue again. You could also opt to log out of your account on all gadgets if you assume your account has been maliciously appropriated.
10. Enter a brand-new password.
11. Click Continue. Your password has actually efficiently been reset across all Facebook systems (e.g., mobile and also desktop computer alike).